Cancellation & Refund Policy
Effective Date: 29-01-26
This Cancellation & Refund Policy applies to all services provided by Nexa Digital Media ("we," "our," "us") through our website https://nexadigitalmedia.uncrn.co and through direct service agreements.
Nexa Digital Media operates as a growth partner for e-commerce brands and local businesses, providing services including automation systems, AI-based growth blueprints, appointment setting, qualified lead generation, and business scaling strategies. Due to the customized and strategic nature of our services, this policy outlines clear terms for cancellations and refunds.
1. Service Nature & Customization
All services provided by Nexa Digital Media are customized, strategy-driven, and business-specific. This includes but is not limited to:
- AI growth blueprints
- Automation workflows
- CRM and funnel systems
- Lead generation systems
- Appointment setting frameworks
- Marketing strategy development
- Scaling systems for e-commerce and local businesses
Because of this customization, services are considered digital, professional, and strategic services, not physical products.
2. Cancellation Policy
Client-Initiated Cancellation
Clients may request cancellation of services by providing written notice via email or official communication channels.
- Monthly services: Must be cancelled at least 14 days before the next billing cycle to avoid being charged for the next period.
- Contract-based services: Governed by the specific contract or agreement signed between Nexa Digital Media and the client.
- One-time projects: Cancellation after project initiation may result in partial charges based on work completed.
Agency-Initiated Cancellation
Nexa Digital Media reserves the right to suspend or terminate services if:
- Payment obligations are not met
- Client breaches contractual terms
- Client engages in unethical, illegal, or abusive behavior
- Required cooperation, access, or resources are not provided
3. Refund Policy
General Policy
Due to the nature of digital marketing, automation, and strategic consulting services:
All payments are non-refundable unless explicitly stated otherwise in a written agreement.
This includes but is not limited to:
- Setup fees
- Strategy development fees
- Automation builds
- Funnel development
- AI blueprint creation
- Lead system deployment
- Consulting and advisory services
4. Partial Refunds (If Applicable)
In limited cases, partial refunds may be considered only if:
- Services have not yet started
- No strategic work has been delivered
- No systems have been built
- No resources have been allocated
- No onboarding or setup has occurred
Any approved partial refund will be:
- Calculated based on work completed
- Subject to administrative and processing fees
- Issued at the sole discretion of Nexa Digital Media
5. Non-Refundable Scenarios
Refunds will not be issued for:
- Dissatisfaction with results or performance
- Change of business direction
- Budget changes
- Internal team issues
- Delays caused by client
- Failure to provide required access or information
- Market conditions or external platform changes
- Ad platform performance fluctuations
6. Subscription & Retainer Services
For recurring services:
- Payments are billed in advance
- Cancellation stops future billing only
- Past charges are not refundable
- Services remain active until the end of the billing period
7. Chargebacks & Payment Disputes
Clients agree not to initiate chargebacks without first contacting Nexa Digital Media.
Unauthorized chargebacks may result in:
- Immediate service termination
- Legal action
- Collection processes
- Permanent account suspension
8. Legal Protection Clause
This policy is designed to protect Nexa Digital Media from service abuse, intellectual property misuse, and strategic asset extraction.
All frameworks, strategies, systems, and AI blueprints remain the intellectual property of Nexa Digital Media unless contractually transferred.
9. Policy Updates
Nexa Digital Media reserves the right to modify this policy at any time. Updates will be published on this page with a revised effective date.
10. Contact Information
For cancellation or refund-related inquiries, contact
Nexa Digital Media
📧 Email: Nexadigitalmedia@gmail.com
📞 Phone: +91-7827231130
WhatsApp: +1-(555)760-3578
📍 Location: Block-C, Sarita Vihar, South East Delhi, New Delhi-110076
By engaging Nexa Digital Media services, you acknowledge and agree to this Cancellation & Refund Policy.
